Return & Exchange
RETURN and Exchange – Terms and Conditions:
We do not offer any returns or refunds.
Only exchanges will be allowed within 7 days of the order being received only in the case of sizing issues or defective pieces or a reason deemed valid by our team.
Keeping the strict hygiene standards of our products, we do not accept returns on several product categories like caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, and baby tees. Stationery products like stickers are also a part of no-return products.
The product must be in its original condition, unwashed, and with all tags attached.
We reserve the right not to accept the return of products which
(i) We believe are being returned after use, washed or soiled or
(ii) are damaged (except where the return is on account of damaged goods having been delivered to you).
We will not be able to arrange reverse pickup of products unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at shop@mohmaya.co and we will get back to you, Once confirmed by the Customer Experience Team.
Once confirmed by our customer experience team, we will arrange the reverse pickup of Products within 48 hours of receiving the request.
Please ensure while returning the product the packaging is intact the way it was delivered.
As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
In case of exchange; the delivery partner charges us for a reverse pickup from the customer location. We request our customers to pay a charge of ₹100.
GiftCard – Terms and Conditions:
The Mohmaya street store “GiftCard” amount can solely be used on mohmaya.store against purchases made on the website.
The Mohmaya street store “GiftCard” amount is non-refundable, It cannot be transferred back to source (into bank account).
The Mohmaya street store “ GIFT CARD” amount is non-transferable. It cannot be transferred to other user account.
The Mohmaya street store “GiftCard” amount cannot be used at the retail stores.
Eligibility for Exchange:
Proof of purchase, such as the original receipt or order confirmation, must be provided for all exchange requests.
Conditions for Exchange:
Defects or damages must be due to manufacturing faults and not resulting from misuse, neglect, or improper care of the product.
Defects Covered Under Guarantee:
Loose stitching or seams
Fabric discoloration or fading
Print or design imperfections
Uneven dye distribution
Fabric pilling or fuzzing
Fabric shrinkage exceeding acceptable limits
Misaligned or missing embellishments
Excessive fabric wrinkling or creasing
Fabric tearing or fraying along edges
Any other noticeable defects impacting the garment’s appearance or functionality
Defects Not Covered Under Guarantee:
Damage caused by improper washing or care practices.
Fabric damage resulting from excessive wear and tear.
Alterations or modifications made to the garment after purchase.
Damage caused by external factors such as accidents, misuse, or neglect.
Fabric deterioration due to exposure to harsh chemicals or environmental conditions.
Any defects arising from non-compliance with care instructions provided by the manufacturer.
Normal wear and tear expected with regular use over time.
Bonkers Corner reserves the right to inspect the product to determine eligibility for replacement or refund.
Process for Exchange:
Customers must contact Bonkers Corner’s customer service team to initiate the exchange process.
Once confirmed by our customer experience team, we will arrange the pickup Product/s within 7 days of receiving the request.
Mohmaya street will be responsible for covering return shipping costs for defective or damaged products within the guarantee period.
